Privacy Policy

Last updated: 8 July 2026
Effective date: 22 June 2026

1. Introduction

This Privacy Policy (“Policy”) explains how Ohro Connect (“we”, “us”, “our”), operating the Ohro platform (“Platform”, “App”, “Services”), collects, uses, stores, shares, and protects your personal data when you use our website, mobile web app, or related services.

Under the Digital Personal Data Protection Act, 2023 (DPDPA), we act as a Data Fiduciary with respect to your personal data. You are the Data Principal.

By creating an account or using the Services, you confirm that you have read this Policy and agree to the processing described here, to the extent permitted by applicable law and subject to your rights.

2. Scope

This Policy applies to personal data we process about:

• Registered users of Ohro
• Visitors to our website or support channels
• Individuals who contact us for support, safety, or legal requests

This Policy does not apply to third-party websites, apps, or services linked from Ohro.

3. Eligibility — adults only

Ohro is intended only for persons aged 18 years or above. We do not knowingly collect personal data from children.

If we learn that we have collected personal data from a person under 18 without valid consent as required by law, we will take steps to delete that data and close the account.

4. Personal data we collect

4.1 Account and identity data

• Email address and/or phone number (if provided)
• Username and password (password stored in hashed form)
• Date of birth or age (for age verification)
• Account creation date, login timestamps, session/device identifiers

4.2 Profile and community data

• Display name, bio, headline, pronouns, photos
• Gender identity, sexual orientation, relationship preferences, interests, and other profile fields you choose to provide
• Privacy and visibility settings

Information about gender identity, sexual orientation, and related preferences may be treated as sensitive personal data under Indian law. We collect this only where you choose to provide it.

4.3 Discovery location data

Ohro uses a manual discovery location model:

• You choose your discovery location on a map or via city search
• We store the city/area label and approximate coordinates you save
• We do not continuously track real-time GPS in the background unless a future feature explicitly requires it and you consent

Other users see approximate distance, not your exact coordinates.

4.4 Matching, social, and activity data

• Likes, passes, matches, favorites, footprints, visitors (as enabled)
• Travel/cruise settings (if used)
• Block lists, hide preferences, reports, and safety settings

4.5 Communications data

• Chat messages and related metadata (timestamps, read receipts where enabled)
• Push notification tokens

4.6 Technical and usage data

• IP address, browser/app type, operating system
• Log files, crash reports, performance data
• Cookies or similar technologies on web (see Section 13)

4.7 Payment data (if applicable)

Subscription payments may be processed by a payment gateway. We typically receive limited billing metadata, not full card details.

4.8 Safety and moderation data

• Reports, abuse complaints, moderation records
• Evidence you submit
• Records needed for investigations or legal compliance

5. How we collect personal data

We collect personal data when you register, create or edit your profile, set your discovery location, use discovery/chat/events/groups, contact support, submit reports, enable notifications, or interact with our servers automatically.

We may also receive information from service providers that help us operate the Platform, subject to contractual safeguards.

6. Purposes of processing

We do not sell your personal data.

7. Legal basis and consent

We process personal data:

1. With your consent, where required
2. For legitimate uses permitted under the DPDPA, including providing the Services you request, security, fraud prevention, and legal compliance

You may withdraw consent where processing is consent-based. Some features may stop working if required data is withdrawn or deleted.

8. Sharing and disclosure

We may share personal data with:

• Service providers (cloud hosting, email/SMS, push notifications, payments, geocoding, map tiles) under contract
• Other users, according to your settings and the nature of the Service
• Authorities, when required by law or to protect safety and rights
• Successors, in a merger or acquisition subject to equivalent protections

9. Cross-border transfer

Our servers or service providers may be located outside India. Where personal data is transferred abroad, we implement safeguards consistent with applicable Indian law.

10. Data retention

After account deletion, we may retain anonymized or aggregated data that cannot reasonably identify you.

11. Security

We implement reasonable security practices including encryption in transit (TLS), access controls, and hashed passwords. No system is completely secure.

12. Your rights under Indian law

As a Data Principal under the DPDPA, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Erase personal data, subject to legal exceptions
• Withdraw consent where applicable
• Grievance redressal (see Grievance Redressal)
• Nominate another person to exercise your rights in the event of death or incapacity, as provided under law

Contact: [email protected] (privacy and data-protection requests).

13. Cookies and similar technologies

We may use cookies or local storage for sign-in, security, preferences, and analytics. You can control cookies through browser settings.

13.1 Advertising (free tier)

If you use Ohro without a paid subscription, we may show non-personalized third-party display advertisements (for example, through Google AdSense). These ads:

• Are shown only after you consent to non-essential cookies where required by law
• Do not use your gender identity, sexual orientation, exact location, or profile content for ad targeting
• May use limited technical data (such as browser type and coarse region derived from IP) as described by the ad provider

Ohro Plus subscribers receive an ad-free experience.

You can manage ad personalization preferences through your browser or Google Ads Settings. Choosing "Essential only" in our consent banner disables advertising cookies.

We do not sell your personal data to advertisers.

14. Account deletion

You may delete your account in the App or by contacting us. Personal data will be deleted or anonymized within 30 days, except where retention is required by law or for safety.

15. LGBTQ+ user safety

LGBTQ+ users may face heightened privacy and safety risks. We provide blocking, reporting, privacy controls, and optional stealth/invisible modes where available. Please exercise caution when sharing information with other users.

16. Changes to this Policy

We may update this Policy and will post the revised version with a new “Last updated” date. Where required, we will notify you through the App or email.

17. Contact

Data Fiduciary: Ohro Connect
Registered address: Vignana Nagar, Bengaluru, Karnataka, 560075, India

Grievance Officer: See Grievance Redressal