Grievance Redressal

Last updated: 8 July 2026

This page describes how users of Ohro can raise grievances regarding our Services, including issues related to personal data under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable rules under the Information Technology Act, 2000.

1. Grievance Officer

In accordance with applicable Indian law, the Grievance Officer for Ohro is:

2. What you can contact us about

You may raise a grievance regarding:

• Access, correction, or deletion of your personal data
• Withdrawal of consent for data processing
• Privacy or security concerns
• Account access issues not resolved by support
• Abuse, harassment, or safety reports requiring escalation
• Copyright or other content complaints
• Questions about our Privacy Policy or Terms of Service

For general help (password reset, bugs, feature questions), contact [email protected] first. Use the Grievance Officer channel when the issue concerns your data rights or has not been resolved through support.

3. How to file a grievance

Send an email to [email protected] with:

1. Your full name and registered email or phone on Ohro
2. Your Ohro user ID (if known)
3. A clear description of the grievance
4. Supporting documents or screenshots (if any)
5. The remedy you are seeking

We may request identity verification before processing data-related requests.

4. Response timelines

We aim to:

Complex requests (e.g., large data export, law-enforcement holds) may take longer; we will inform you of the delay and reason.

5. Data Principal rights (summary)

Under the DPDPA, you may have rights including:

• Right to access information about personal data we process about you
• Right to correction of inaccurate or incomplete data
• Right to erasure of personal data, subject to legal exceptions
• Right to withdraw consent for consent-based processing
• Right to nominate another individual to exercise your rights upon death or incapacity, as provided under law

To exercise these rights, email [email protected].

6. Escalation to the Data Protection Board

If you are not satisfied with our response, you may have the right to file a complaint with the Data Protection Board of India once operational and as permitted under applicable rules.

We will cooperate with lawful investigations and orders.

7. Reporting illegal or harmful content

To report users or content that violates our Terms or Indian law:

• Use in-app Report flows where available
• Email [email protected] or [email protected] with user ID, description, and evidence

For imminent danger, contact local emergency services first.

8. Updates

We may update this page. The “Last updated” date will reflect changes. Material changes may also be communicated through the App or email where appropriate.

9. Related documents

• Privacy Policy
• Terms of Service

10. Other Ohro contact addresses

Use [email protected] for legal, privacy, and grievance matters as described above.